Malta MGA/B2C/753/2011+61 2 0534 4263
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A faster answer

Morospin Casino Contact: Pick Your Fastest Route

Reach the Morospin Casino team by live chat, e-mail or phone, with support available around the clock every day.

Contact support Verified by iTech Labs
Paid today
283,970 A$
3,426 Playing now
MGA LicensedOperating under license MGA/B2C/753/2011 since 2011, audited by iTech Labs and BMM Testlabs
Fast PayoutsAverage withdrawal processed in 17 minutes, up to A$39,000 per transaction
Data Protection256-bit AES encryption securing 543,000+ player accounts
Need answers now

A human answer, matched to your question

Three ways in, each with a realistic answering time, so you pick one and stop second-guessing.

Open the chat
Best for a quick question you want settled while you wait: a live agent answers in about five minutes, every hour of the day and night.
Open chat
Where do I send documents?
Best for anything with attachments, like a bank statement or a screenshot. Write to [email protected] and expect a reply inside six hours.
Write to us
A fast phone conversation
Best for money worries and urgent account blocks. Call +61 2 0534 4263 in AEST and a person picks up in about two minutes.
Call now
Australia details

Australian player support details

Logging in from Australia, the local number, the hours and the regulator are all here in one place.

Reaching us

Australian line+61 2 0534 4263
Support hoursAEST
LanguagesEnglish, German, French, Norwegian
E-mail[email protected]

Supervision

Licensed byMalta Gaming Authority, MGA/B2C/753/2011

When play stops

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Details ready, questions answered sooner

Keep these five items on hand and the agent can act immediately.

  • Account email address you signed up with
  • Transaction reference or deposit amount
  • Screenshot of the error or game
  • Verified payment method details
  • Dates and times of the problem
Money or account?

Send it straight to the department that handles it

Choosing the right address first saves a forwarding step and gets your issue read by the team that owns it.

Account team

General questions[email protected]
Document checks[email protected]

Payment team

Deposits and withdrawals[email protected]

Elsewhere

Complaints[email protected]
Data and privacy[email protected]
Business and partnerships[email protected]
Operator facts

Check the licence before you play

These details show the standards the Sliema team keeps behind every table and payout.

Company

Legal nameMorospin Casino Ltd.
Company numberC-57641 (Malta)
Registered addressSpinola Road, Sliema

Licence

RegulatorMalta Gaming Authority
Licence numberMGA/B2C/753/2011

Written contact

Support email[email protected]

Hand your problem to people outside the casino

Confidential help with gambling problems sits with organisations that have no link to Morospin Casino Ltd. and no say over your account. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register each work independently of any operator licence.

Gambling Help Online. Online counselling, self-help tools and peer support for anyone worried about their own or a family member's gambling.

Lifeline Australia. A crisis line for people in distress, including those whose gambling has left them feeling unsafe or overwhelmed.

National Self-Exclusion Register. A national register that blocks you from gambling with every participating operator across Australia once you sign up.

Read more
Right now, on a Sunday

Waiting for a reply tonight

You will know which channel replies within minutes and which takes a working day.

Live chat

Chat hours24/7 support available
Chat first reply5 minutes
All hours shown inAEST

E-mail

E-mail address[email protected]
E-mail reply6 hours

Phone

Phone number+61 2 0534 4263
Phone wait2 minutes
Mid-night query, weekend query

Read these six before you wait on a reply

Short replies in the same plain style our Australian support desk uses every day.

trustCan I ask for a copy of my data or have it deleted?+
Yes. Send your request to [email protected] and the team will hand over a copy of your data or delete what it can. Allow a short wait for identity checks, as no one touches an account file without them.
trustWhat happens if I need help at three in the morning on a Sunday?+
Someone answers at any hour, every day, including public holidays in Australia. Live chat and phone run all night and through the weekend, and e-mail keeps arriving. Times on this page are shown in AEST.
trustWhat happens when support cannot find my account?+
Three details do it: your full name, your registered e-mail address and your date of birth. Nothing else is needed, and staff will never ask for your password. Keep it to yourself even if a message claims to come from us.
trustWhat happens when I close my account but change my mind?+
Ask for closure through live chat or e-mail and the account stops accepting deposits right away. Any balance is returned to you once checks are done. Remember that only one account per player is allowed, so reopening later is not automatic.
trustWhat happens when the reply I get does not solve my problem?+
Reply to the same thread and say the answer missed the mark; a senior agent reviews it. If the outcome still disappoints you, put it in writing to [email protected]. From there the Malta Gaming Authority is the next step.
trustDo I need to know which regulator licenses this casino?+
Yes, and it is simple to check. Morospin Casino Ltd. holds licence MGA/B2C/753/2011 from the Malta Gaming Authority, with company number C-57641. The registered address is Spinola Road, Sliema, and the company has traded since 2011.
Four steps to escalate

Where does a complaint go next?

This block settles the order of escalation, so you know who reviews your case and when.

Written proof, logged
Send the full story to [email protected] with dates, amounts and any proof. The team logs it and confirms receipt in writing.
Waiting on your reference
You receive a reference number and a reply from the agent handling your case. Quote that number in every later message to keep one thread.
Second look, senior eyes
If the reply leaves you unsatisfied, ask for a manager review in the same thread. A senior colleague rechecks the decision against the terms.
Independent review route
Unresolved cases can go to the Malta Gaming Authority, which issued the company its licence. The regulator reviews disputes independently of the casino.

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